Terms of Service

These terms govern your use of the Duxer Cloud marketing site at duxer.cloud and the Duxer Cloud platform (collectively, the “Service”). The Service is operated by Duxer Limited, a company registered in England and Wales.

Use of a provisioned Duxer Cloud tenant is additionally governed by a Master Services Agreement (“MSA”) issued at onboarding. Where the MSA conflicts with these terms, the MSA prevails for the tenant in question.

By using the Service you agree to these terms. If you don't agree, don't use the Service.

The Service is offered to businesses in the IT asset disposition, recovery, and recycling sector. By creating or using an account you confirm that you have authority to bind the organisation you represent.

The Service is currently available in the United Kingdom and European Economic Area. We may decline accounts from other jurisdictions at our discretion.

Duxer Cloud is in private beta. Features may change, be added, or be removed without notice. Performance, uptime, and stability targets are best-effort during beta. The MSA describes any beta-specific commitments and limitations for your tenant.

You must not, and must not permit others to:

• Use the Service for any unlawful, harmful, fraudulent, or infringing purpose.
• Probe, scan, or test the vulnerability of the Service or circumvent any security or authentication measure, except under a written authorised testing programme.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service except to the extent expressly permitted by applicable law.
• Scrape, crawl, mass-export, or systematically extract data from the Service other than through documented APIs.
• Upload malware, viruses, or any code intended to disrupt the Service or any third party.
• Send unsolicited messages, spam, or commercial communications through the Service.
• Use the Service to store or transmit personal data in violation of applicable data-protection law.
• Resell, sublicense, or white-label the Service to third parties without a written agreement permitting it (white- label use is permitted only as described in your MSA).

We may suspend or terminate access for breach of this section without notice if the breach poses a risk to the Service, other tenants, or third parties.

You retain all rights to the data your operation uploads into your tenant (“Tenant Data”). You grant us a limited licence to process Tenant Data solely as needed to provide, maintain, support, and improve the Service.

You are responsible for: (a) the accuracy and lawfulness of Tenant Data; (b) obtaining the necessary consents from your own clients and end-users; and (c) backing up exports of business-critical records on a schedule you're comfortable with.

We aim for high availability but do not guarantee uptime during private beta. Production-tier SLAs, if any, are defined in the MSA for your tenant.

Scheduled maintenance is announced in advance where possible. Emergency maintenance may occur without notice when needed to protect the Service or its tenants.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, and uninterrupted operation.

We do not warrant that the Service will be error-free, that defects will be corrected, or that the Service or its servers are free of viruses or other harmful components. You use the Service at your own risk.

Numbers, valuations, ESG figures, and reports generated by the Service are decision-support outputs, not professional advice. You remain responsible for verifying them before using them in commercial, regulatory, or audit contexts.

To the maximum extent permitted by law, neither Duxer Limited nor its officers, employees, or sub-processors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for loss of profits, revenue, goodwill, data, or business opportunity, arising out of or related to the Service, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to the Service in any 12-month period will not exceed the greater of (a) the fees you paid for the Service in that period or (b) £100.

Nothing in these terms limits liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless Duxer Limited from any claim, loss, or expense (including reasonable legal fees) arising from: (a) your use of the Service; (b) Tenant Data you upload; (c) your breach of these terms or applicable law; or (d) your infringement of any third-party right.

Fees are agreed in writing per tenant. Unless your MSA states otherwise, fees are payable monthly in advance and are non-refundable. We reserve the right to change pricing on renewal with at least 30 days' notice.

Late payment may result in suspension of access. Persistent non-payment may result in termination and deletion of Tenant Data after the 30-day grace period described in the Privacy Policy.

Either party may terminate a subscription at the end of the then-current term by giving written notice as set out in the MSA. We may suspend or terminate access immediately for material breach (including breach of the Acceptable Use section) or for non-payment.

On termination: (a) your access ends; (b) you have 30 days to export Tenant Data; (c) after 30 days we delete Tenant Data; (d) clauses that by their nature survive termination (intellectual property, disclaimers, liability, indemnity, governing law) continue to apply.

The Duxer Cloud name, logo, palette, platform code, and documentation are the property of Duxer Limited. Nothing in these terms transfers any intellectual property rights to you.

You may not reproduce, modify, or create derivative works of the Service's branding without written permission. Open-source components shipped within the Service retain their respective licences.

We may update these terms occasionally. Material changes will be announced by email to account contacts at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Email hello@duxer.cloud.